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Response AI

Response drafts grounded in your knowledge.

Smart Reply matches comments to your curated response library. Copilot uses approved knowledge sources to create drafts your team can review and edit.

Start for freeSee the workflow
Response workflow · DemoProduct flow
01CommentQuestion detected
02SourceKnowledge found
03DraftResponse prepared
04StatusAwaiting approval
approveeditreject
  • Instagram + Facebook
  • Your response library
  • Grounded drafts
  • Human approval

01Two tools

Find a template or prepare a new response.

Smart Reply and Copilot solve different problems. The separation makes it clear when existing language is reused and when a new draft is created.

Smart Reply · Pro+

Find matching library responses

Doorman semantically compares a comment with your approved response templates and suggests relevant entries.

Copilot · Business+

Create grounded drafts

Copilot uses stored knowledge sources to prepare a new response draft for the specific comment.

Sources

Provide knowledge deliberately

Manual entries, URLs, PDF and DOCX documents, CSV imports, and the API can supply the knowledge base.

Approval

People make the final call

Drafts can be reviewed, edited, approved, or rejected. Copilot is not an unattended autopilot.

02How it works

From an approved source to a reviewable draft.

Quality begins with the content you provide. Doorman keeps source, draft, and human decision as distinct steps.

  1. 01

    Build response knowledge

    Maintain templates for Smart Reply or import documented knowledge for Copilot.

  2. 02

    Match the comment

    Doorman finds a suitable template or prepares a new draft based on available sources.

  3. 03

    Review and decide

    Your team sees the suggestion in the product and decides whether to edit, approve, or reject it.

03Clear boundaries

Assistance with visible provenance.

Response AI is designed to reduce repetitive writing. Brand voice, factual responsibility, and publication remain controllable.

What Doorman handles

  • Compare comments with response templates
  • Retrieve relevant knowledge for Copilot
  • Prepare an editable response draft
  • Record status and usage in the workspace

What stays with your team

  • Maintain the response library and knowledge
  • Keep source content current
  • Review drafts for accuracy and voice
  • Approve or reject responses

04Questions

Understanding Smart Reply and Copilot.

How do Smart Reply and Copilot differ?

Smart Reply finds a relevant template already written by your team. Copilot creates a new draft using your knowledge sources.

Does Copilot respond on its own?

Copilot prepares drafts that are reviewed, edited, approved, or rejected by a person in the intended product workflow.

Which knowledge sources are supported?

Supported sources include manual content, URLs, PDF and DOCX documents, CSV imports, and an API for advanced integrations.

Which plans include Response AI?

Smart Reply is available from Pro. Copilot is included in Business and Agency, with plan-specific monthly draft limits.

Good drafts start with reliable knowledge.

Begin with a small, trusted response library, then expand into grounded Copilot drafts when the source material is ready.

Start on FreeSmart Reply starts on Pro; Copilot starts on Business. Stripe requires a payment method for the 14-day Pro trial.